Refund policy

Last updated: September 4, 2026

Returns, Refunds, Resends, and Exchanges

This policy applies to purchases made directly through tumblerfinds.com. Tumbler Finds is your seller and your point of contact, even when an order is shipped by a third-party fulfillment partner. Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded or shortened.

1. Seven-Day Request Window

Unless applicable law gives you a longer period, you must email contact@tumblerfinds.com within 7 calendar days after you, or a person designated by you other than the carrier, receives the item to request a return, exchange, replacement, or refund that is eligible under this policy. Sending your request before the deadline is sufficient; time spent waiting for our reply will not reduce your rights.

Delivery-delay and non-delivery claims follow Sections 8 and 9 below rather than this seven-day delivery window.

2. How to Submit a Request

Please include your order number, the email address used for the order, the item and quantity affected, a clear description of the issue, and the remedy you are requesting.

For a damaged, defective, incorrect, or incomplete order, include clear photographs of the full item, the affected area, the outer and inner packaging, and the shipping label. If photographs do not clearly show the issue, we may ask for a short video. For a missing item or part, photograph everything received in the package. For a tracking problem, we may ask for tracking screenshots and written feedback from the carrier or local post office.

Please keep the item, all parts, and the packaging until we finish reviewing the request. We will request only evidence reasonably needed to assess the issue, subject to applicable law.

3. Condition of Authorized Returns

Except where the item arrived damaged, defective, incorrect, incomplete, or applicable law provides otherwise, an authorized return must be unused, unwashed, unaltered, and in its original condition, with all parts, accessories, labels, and original packaging. Proof of purchase is required.

Opening packaging only to the extent reasonably necessary to inspect an item does not remove a mandatory legal right. It may, however, make a purely discretionary return ineligible if the item or packaging can no longer be resold as new.

4. Damaged, Defective, or Materially Misdescribed Items

Please inspect your order promptly. If an item arrives badly damaged, unsafe, unusable, defective, or materially different from its description, we will review the evidence and provide a replacement or a full refund for the affected item when the claim is confirmed.

If damage is limited and does not prevent safe, normal use, we may offer a replacement or a partial refund proportionate to the issue. This does not restrict a remedy required by applicable law.

Damage to the shipping carton alone, normal transit wear to packaging, or a minor variation that was clearly disclosed and does not affect the product is not, by itself, a product defect.

5. Incorrect or Missing Items

If we sent the wrong product or variant, we will provide a replacement or a full refund for the affected item after confirmation.

If a non-essential part or accessory is missing, we may send the missing part or provide an appropriate partial refund. If a missing part prevents the product from functioning, we will arrange a replacement. If the required replacement is unavailable or cannot be supplied within a reasonable time, we will refund the affected item to the original payment method, subject to applicable law.

6. Change of Mind and Other Ineligible Requests

Except where mandatory law provides a withdrawal or cancellation right, we do not accept a return, refund, or exchange solely because you changed your mind, no longer like or need the item, or selected the wrong product, color, size, quantity, or variant.

We also do not accept claims for damage caused after delivery by misuse, accident, washing, alteration, improper care, or failure to follow product instructions; items returned with parts or accessories missing for reasons arising after delivery; personalized or custom-made items after production has begun; gift cards; or final-sale items where exclusion is permitted by law.

7. Order Changes and Cancellations

Email contact@tumblerfinds.com as soon as possible if you need to change or cancel an order. We can provide a full refund when cancellation is completed before the fulfillment warehouse begins processing the order. Once processing or shipment has begun, cancellation cannot be guaranteed and the remaining provisions of this policy apply. Any non-waivable cancellation right remains unaffected.

8. Delayed or Lost-in-Transit Shipments

If tracking has not updated for 10 business days or the order has passed the latest estimate in our Shipping Policy, contact us so we can begin checking the shipment.

A formal delayed-shipment claim generally becomes eligible when tracking remains missing, in transit, pending, or expired for the following number of calendar days after the parcel departs the fulfillment facility:

• 45 days for a shipment to the United States;
• 110 days for a shipment to Brazil; or
• 60 days for other supported destinations and shipping methods.

These are claim-review thresholds, not estimated delivery times. We may need tracking records or carrier confirmation. If we confirm that an eligible parcel is lost or cannot be delivered, we will provide the applicable refund or replacement. Any earlier or additional remedy required by law still applies.

9. Tracking Shows Delivered but the Package Is Missing

First check the delivery location, household members, neighbors, building management, and the local carrier or post office. If the parcel is still missing, email us within 7 calendar days after the delivery scan.

We may need official written confirmation from the carrier or local post office that the parcel was not delivered, such as an email, case record, letter, or PDF. Investigation timing depends on the carrier and local post office. If non-delivery is confirmed, we will provide the applicable replacement or refund. A claim may be declined if the carrier confirms delivery and no credible evidence of non-delivery is provided, except where applicable law requires otherwise.

10. Undeliverable, Refused, or Unclaimed Packages

We do not ordinarily provide a refund or free replacement when delivery fails because the address supplied at checkout was incorrect or incomplete, the recipient was unknown, delivery was refused, the parcel was not collected in time, there was no safe delivery location, or required customs clearance, duties, or taxes were not completed or paid.

If the parcel is recovered and can be shipped again, we may offer reshipment after the additional shipping and handling cost is paid. This section does not apply where the failure was caused by us or where applicable law requires a different remedy.

11. Return Authorization, Address, and Deadline

Do not send an item back before receiving written return authorization from us. Because orders may be fulfilled from different locations, the correct return address is order-specific and may be outside your country. We will provide that address and the return instructions after approving the request. Do not return an item to the sender address shown on the original parcel unless we expressly instruct you to do so.

When a physical return is required, hand the parcel to the approved carrier no later than 30 calendar days after the original delivery date, unless we give you a later date in writing or applicable law requires otherwise. Use a tracked service, keep the receipt, and email us the tracking number. Items sent without authorization, to the wrong address, or without required tracking may not be accepted, subject to applicable law.

We may resolve some damaged, incorrect, or low-value item claims without requiring a physical return. We will tell you in writing if no return is needed.

12. Return Shipping and Original Shipping Charges

For an authorized return that is not caused by our error or by a damaged, defective, incorrect, or incomplete item, you are responsible for the direct return shipping cost unless applicable law requires us to bear it.

If we confirm that an item arrived damaged, defective, incorrect, or incomplete and require it to be returned, we will provide a prepaid standard label or reimburse a reasonable, pre-approved standard tracked shipping cost. Express shipping, insurance, or other optional charges will not be reimbursed unless we approve them in advance or the law requires it.

Original shipping charges are not refunded for a discretionary return. They will be refunded when required by law or when the entire order is refunded because of our error or a confirmed non-conforming delivery.

13. Inspection and Refund Timing

We will notify you after we receive and inspect a required return, or after a delivery claim has been resolved. If a refund is approved, we will submit it to the original payment method within 10 business days after approval. Store credit or an alternative payment method will be used only with your agreement or where the original provider cannot accept the refund and applicable law permits another method.

Your bank or payment provider controls when the credit appears and may need up to 10 additional business days after we submit it. If 15 business days have passed since we told you that the refund was submitted and it has not appeared, email contact@tumblerfinds.com.

14. Exchanges and Out-of-Stock Replacements

Approved exchanges and replacements are subject to availability. If the same item or variant is unavailable, we will offer a refund to the original payment method. We may offer a comparable item or store credit, but we will use either only with your express agreement.

15. Mandatory Consumer Rights

This policy provides contractual procedures in addition to your legal rights. If the law applicable to your purchase provides a longer notice period, a no-cost withdrawal right, a product-conformity guarantee, or another remedy that cannot be waived, that law controls to the extent of any conflict. No supplier, carrier, or fulfillment limitation reduces a right that Tumbler Finds is legally required to provide.

Contact

Email: contact@tumblerfinds.com